Key Highlights
- 1 5 Urgent Updates About India Post Scheduled Downtime That Will Impact You!
- 2 1. Track N trace Service Shall Not be Available
- 3 2. Complaint Management Services Suspended
- 4 3. Retail and bulk bookings shelved
- 5 4. Bulk Customer Reports will be Delayed
- 6 5. Call Centre Support Will Be Inaccessible
- 7 Why is this maintenance necessary?
- 8 How to minimize disruption
- 9 What happens after maintenance?
- 10 Lifetime Pleasure for a Short-Term Distress
5 Urgent Updates About India Post Scheduled Downtime That Will Impact You!
India Post Scheduled Downtime: India Post will be going through a scheduled 12-hour window of maintenance from Sunday, 17th November 2024 7:00 PM to Monday, 18th November 2024 7:00 AM. Multiple critical services used every day by millions will be impacted. Here are 5 critical updates you need to know to avoid disruptions and plan your activities:
1. Track N trace Service Shall Not be Available
In respect of India Post, it simply means that Track N Trace facility whereby the status of consignment is tracked, would not be available at all. Customers cannot track parcels or registered articles on a real time basis.
Also Read, Find Pin code
What You Can Do:
- Make sure to verify the status of your shipments right before the scheduled downtime.
In case of time-sensitive parcels, communicate with recipients beforehand.
2. Complaint Management Services Suspended
If you’ve been planning to file or track a complaint related to postal services, note that the Complaint Management System will be unavailable. This includes filing new complaints and checking updates on existing ones.
What You Can Do:
- They await after the performance time to lodge complaints.
- Special issues: Contact your local post office for the address.
3. Retail and bulk bookings shelved
During this period, individual and bulk booking services will not be availed. Businesses and people who use these services to send parcels, letters, or documents must prepare their systems in advance of this downtime.
What you can do:
- Reservations need to reach office before 7:00 PM on 17th November.
- Consider alternative options if your bookings are critical and cannot wait.
4. Bulk Customer Reports will be Delayed
Note All reports will be unavailable to company customers that rely on Bulk Customer Reports for operational or financial planning, during the maintenance window.
What You Can Do:
- Generate and print any reports required before running maintenance.
- Inform stakeholders of the expected delays in the availability of reports.
5. Call Centre Support Will Be Inaccessible
India Post’s call center service will also be unreachable as this facility is solely used in support and customer inquiry services. Therefore, users cannot raise queries or get assistance for their problems during the maintenance period.
What you can do:
- For rush orders, visit the nearest post office before the scheduled shutdown.
- Resume using call center services once the maintenance is complete.
Why is this maintenance necessary?
India Post said that this scheduled shutdown would increase the efficiency and reliability of the system. It has the world’s largest postal network, so they are putting a lot into maintaining the ease and security of operations. The temporary irritation for these digital services will eventually offer better performance stability and security to it.
How to minimize disruption
To avoid being left in the dark by this downtime:
1. Status of Parcel Checking: Use Track N Trace services earliest possible.
2. Complete Bookings: Finish all postal bookings by 17th November, 7:00 PM.
3. Clear Communication: Engage the clients or recipients about any delays.
4. Maintenance Schedule Synchronized with Downtime Schedule all non-essential work to Tuesday, 18th Nov after 7:00 AM.
What happens after maintenance?
India Post assures that all services will be restored promptly by 7:00 AM on 18th November. In case you still come across the issues you can get in touch with the customer support and local post offices for help.
Lifetime Pleasure for a Short-Term Distress
This kind of maintenance might actually place short-term bumps, but at the same time, it is certainly stepping forward toward better improvement in India Post services. The course in which the company invests in upgradation of systems increases customer experience experience capacity and subsequently keeps on increasing throughout their long run.
Further announcements will appear on the website of India Post or at your nearest post office later after the maintenance.
